Data Deletion

Send your request from the email address associated with your ClearGuard account so we can safely verify ownership.

How to request deletion

1. Email support@clearguardtechnology.com with the subject “ClearGuard data deletion request.”
2. Identify whether the request concerns a family, school, or organization account.
3. Include the account or organization name, but do not send a password, pairing code, or classroom join code.
4. Complete any reasonable identity or authority verification requested by our support team.

What is deleted

After verification, we will delete or de-identify the account information and service data associated with the request, including connected-device records and saved rules, unless retention is required for legal, security, fraud-prevention, billing, or dispute-resolution purposes.

School-managed information

Students and staff should normally contact their school administrator first. The school controls its ClearGuard account and may need to verify or submit requests involving school-managed records.

Timing and confirmation

We will acknowledge the request and provide confirmation when it is completed. The time required may vary when additional verification or a legally required retention period applies.

Before requesting deletion

Deleting an account may disconnect devices, remove saved policies, and prevent access to the portal. Account deletion does not automatically cancel obligations already incurred through a separate payment provider; contact support if you also need billing help.